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Global Partnership Privacy Policy

All personal information handled by Global Partnership has been collected, stored and managed based on relevant Acts and Articles.

The 「Personal Information Protection Act」 provides general criteria for the handling of personal information, and Global Partnership will handle personal information, to be collected, stored and managed in accordance with the Article of the Act, legally and appropriately for proper performing of public services and for protecting user’s right and interest.

In addition, Global Partnership respects the interests of users such as access, correction, deletion and suspension of personal information as prescribed by relevant Acts and Articles. Users may request an administrative appeal in accordance with the Administrative Appeal Act in relation to the infringement of rights and interests in this Act.

buyKOREA formulates and discloses the following personal information management policy to protect the personal information and the rights and interests of owner of information according to Article 30 of the "Personal Information Protection Act" in order to seamlessly handle user's complaints related to personal information.

The Article 1 (Purpose of Personal Information Management)
  1. Global Partnership manages personal information for following purpose. Management of personal information won’t be used for any purposes other than the following purposes and will take necessary measures such as obtaining separate consent, etc according to the Acticle 18 of Personal Information Protection Act in case the purpose of usage is altered.
  2. Global Partnership, the purpose of the personal information file management to be registered and disclosed in accordance with the Article 32 of the Personal Information Protection Act is specified as follows.
    A list of personal information file names, operating grounds, and processing purposes in accordance with the Personal Information Protection Act
    No Name of personal information file Operating grounds Purpose of management
    1 Overseas buyers information Owner of information’s consent Supporting Korean companies’export
    2 KOTRA membership Owner of information’s consent Providing service, handling complaints, etc
The Article 2 (Personal Information Management and Retention Period)
  1. Global Partnership manages and retains personal information within the period of retaining or using personal information in accordance with the article and the Act or during the period of using orretaining personal information consented from owner of information when to collect personal information.
  2. The management and retention period of each of personal information is specified as follows.
    A list of personal information file names, operating grounds, and processing purposes in accordance with the Personal Information Protection Act
    No Name of personal information file Operating grounds Retention Period
    1 Overseas buyers information Owner of information’s consent Until the membership withdrawal
    2 KOTRA membership Owner of information’s consent Until the membership withdrawal
The Article 3 (Providing Personal Information to a Third Party)
Global Partnership shall, in principle, manage the personal information of the owner of information within the scope specified for the purpose of collection and usage, and except for the following cases, will not manage beyond the scope of its original purpose or not provide to a third party without the prior consent of the owner of information.
  1. The case to obtain separate consent from owner of information
  2. The case special articles are prescribed in the Act and the Articles.
  3. As the case where owner of information or legal representative is unable to give the declaration of his/her consent or is unable to obtain prior
    4. consent due to unknown address, the case clearly admitted to be necessary for the benefit of owner of information or third party's imminent life, body, property
  4. As the case necessary for statistical writing and academic research purposes, the case to provide personal information in a form that can’t identify a specific individual
  5. As the case the personal information is used for intended purposes other than the purpose or if not provided to a third party, the duties stipulated by other Act cannot be performed, the case to pass through deliberation and resolution of the protection committee
  6. The case to be necessary to provide to foreign governments or international organizations for performing treaties or other international agreements
  7. The case to be necessary for investigating crimes, and filing and maintaining the prosecution
  8. The case to be necessary to perform the court’s trial
  9. The case to be necessary to execute punishment as well as custody, probation
The Article 4 (Entrustment of Personal Information Management)
  1. Global Partnership has entrusted personal information management as below for a seamless personal information management.
    개인정보 처리업무 위탁관련 위탁업무,수탁 업체명,전화,근무시간,수탁자 관리자현황 및 점검결과를 정리한 목록표
    No Entrusted affairs Entrusted company name Telephone number Working Hour check result of trustee management status
    1 KOTRA information system operation and maintenance SGA 070-7308-1004 09:00 ~ 18:00 appropriate
    2 Operating customer service center Transcosmos KOREA 02-790-8106 09:00 ~ 18:00 appropriate
  2. Global Partnership has been storing the content of contract to clearly prescribe to comply with Personal Information Protection Act, to prohibit providing personal information to a third party as well as liability, etc when Global Partnership sign on the entrustment contract, and will inform through the notice as well as Personal Information Protection Policy when the company is altered.
The Article 5 (Matters on Rights and Responsibilities of Owner of Information and Methods of the Usage)
  1. The owner of information (the legal representative can exercise the right under 14 years of age) can exercise the right of personal information protection of following each subparagraph at any time.
    • ① Request to access personal information
    • ② If there is an error, request correction
    • ③ Request to delete
    • ④ Request to suspend management
  2. The execution of right under Paragraph 1 may be made in writing, e-mail, or fax (FAX) after completing Attached Form 8 of the Enforcement Rules of the Personal Information Protection Act, and the institution will take measures without delay.
  3. When owner of information has requested correction or deletion of personal information, it will not be use or provided that year personal information until the correction or deletion is completed.
  4. The execution of right under Paragraph 1 may be done through the legal representative of owner of information or the agent, etc such as the person who has been delegated. In this case, he/she must submit a power of attorney according to Attached Form 11 of the Enforcement Rules of the Personal Information Protection Act.
  5. The request of the personal information access and suspension of management of, the right of owner of information may be restricted by the Personal Information Protection Act Article 35 Paragraph 5, Article 37 Paragraph 2.
  6. Requests for the correction and deletion of personal information cannot be requested to be deleted if the personal information is specified as to be collected object in the other Act and Articles.
  7. We verify whether the person to request for access, correction, deletion, suspension, etc according to the owner of information’s right, is the person himself or a legitimate representative.
    • Present identity card to identify yourself (identity card, driver's license, passport, etc.)
    • In case of a representative, present your identity card and a power of attorney to identify your representative
    • [Personal Information Protection Act Enforcement Rules, Attachment No. 8] Requesting letter for Personal Information (Access, Correction, Deletion, Suspension of Management)
    • [Enforcement Rules of Personal Information Protection Act Attachment 11] Power of Attorney
  8. Requests for access, correction, deletion, and suspension of personal information management will be processed in the following procedure.
    Procedures for requesting personal information access, correction/deletion, and suspension of processing
    • Search of personal information file list → request of reviewing → confirmation of request subjectand confirmation of personal information reviewing range → confirmation of personal information reviewing restriction → notification of reviewing decision(permit / limit / postpnoement) → reviewing
    • Search of personal information file list → request of reviewing → confirmation of request subjectand confirmation of personal information reviewing range → confirmation of personal information reviewing restriction → notification of reviewing decision(reject)
    • Search of personal information file list → correct / deletion, request to suspend processing → confirm request subject and personal information correct / deletion, check processing suspension range → personal information correct / deletion, check restriction of processing suspension, correction /deletion → correction / deletion, notification of result of suspension of processing
    • Search of personal information file list → correct / deletion, request to suspend processing → confirm request subject and personal information correct / deletion, check processing suspension range → personal information correct / deletion, check restriction of processing suspension, correction /deletion → correction / deletion, notification of restriction of processing suspension(rejection, other laws, and others)
The Article 6 (Items of Personal Information Management)
Global Partnership manages following personal information items.
A list of names and retention periods of personal information files related to processing of Global Partnership personal information items
No Name of personal information file Personal information items recorded in the personal information file
1 Overseas buyers information Required Email, Password, Name, Tel, Company Information (Company Name, CEO, Address, Country)
Optional Job Position, Mobile, Fax
2 KOTRA membership Required ID, Password, Name in Korean, Tel, Email, CI, DI
Optional Name in English, Mobile, Fax, Department, Job Position, Address, Address in English (Products of interest / Area of interest)
The Article 7 (Procedures and Methods of Personal Information Destruction)
  1. Global Partnership will, in principle, destroy personal information without delay when the purpose of personal information management is achieved.
    However, when it is necessary to preserve it in accordance with other Acts, this is not the case. The procedures, deadlines and methods of destruction are specified as follows.
    • Destruction procedure
      Unnecessary personal information and personal information files are managed under the responsibilities of personal information manager according to the internal policy procedure as follows.
      • Destruction of personal information ary.
        Personal information that has passed the retention period will be destroyed without delay from the end date
      • Destruction of personal information files
        When the personal information file becomes unnecessary such as the purpose of personal information file management being achieved, abolition of service, or the end of the business, the personal information file is destroyed without delay from the date when personal information management is recognized as unnecessary.
    • How to destroy
      • ① Electronic forms of information use technological methods that cannot reproduce the records.
      • ② Personal information printed on paper is shredded by shredder or destroyed by incineration.
The Article 8 (Measures to Ensure the Safety of Personal Information)
Global Partnership, pursuant to Article 29 of the 「Personal Information Protection Acttt」, takes the technical, administrative and physical measures necessary for ensuring safety as follows.
  1. Minimization and training of personal information managers
    We have designated and minimized the person in charge of personal information management and implemented measures to manage personal information.
  2. Controlled and restricted access to personal information
    We take necessary measures to control access to personal information through granting, modifying, and deleting access rights to the database system that manages personal information, and also control unauthorized access from outside by using an intrusion prevention system.
  3. Storing access records
    We keep and manage records (web logs, summary information, etc.) that have been connected to the personal information processing system for at least a year.
  4. Encryption of personal information
    The user’s personal information is encrypted and stored and managed. In addition, important data use separate security function such as using to be encrypted, etc when to store and transmit.
  5. Security program installation and periodic inspection · update
    Global Partnership installs and is periodically updated and inspected a security program to prevent personal information from being divulged or damaged by hacking or computer viruses.
  6. Access control to unauthorized persons
    The physical storage place of the personal information system that stored personal information is separately set up, and access control procedures are formulated and operated accordingly
The Article 9 (Each Contact Person and Contact Points in charge of Personal Information Protection)
List of personal information protection officers by category, department name, name, and contact information
Division Name of department Name Contact point
Global Partnership personal information management manager Trade-Investment Support Infrastructure Jaewon Lyu Executive Vice President for Trade-Investment Support Infrastructure Tel. : 02-3460-7400
Global Partnership general customer informationM each sector manager Digital Trade & Consumer Goods Department Goh SangYoung Director General Digital Trade & Consumer Goods Dept Tel. : 02-3460-3340
Global Partnership general customer information management manager E-commerce Export Team Jinah Heo Assistant Manager Tel. : 02-3460-7577
Fax : 02-3460-7933
email : ginaheo@kotra.or.kr
The Article 10 (Personal Information Access Request)
  1. The owner of information can request to access personal information pursuant to Article 35 of the Personal Information Protection Act to the following department. KOTRA will endeavor to promptly handle owner of information’s request to access personal information.
    • ▶ The department of reception and handling of request to access personal information
      • -Name of department : E-commerce Export Team
      • -Contact person : Jinah Heo, Assistant Manager
      • -Contact point : Tel. 02-3460-7577 / Email. ginaheo@kotra.or.kr / Fax. 02-3460-7933
  2. In addition to the reception and handling department of access request of Paragraph 1, the owner of information can also request personal information access through the website of the comprehensive support for personal information protection (www.privacy.go.kr) of the Ministry of the Interior.
    • ▶ The Ministry of the Interior’s comprehensive support portal for personal information protection → Complaints of personal information → Request for personal information access(requires real name verification through public Ipin)
The Article 11 How to Relieve Infringement
The owner of information can inquire damage relief, consultation, and others about infringement of personal information to the following institutions.
(As the following institutions are separate from KOTRA, when you are not satisfied with KOTRA's own personal information complaints handling, damage relief results, or need further assistance, please contact them.)
  • ▶ Reporting Center for Infringements on Personal Information (operated by The Korea Internet and Security Agency)
    • - Affairs : Reporting personal information infringement, application for consultation
    • - Homepage : privacy.kisa.or.kr
    • - Telephone : (Without an area code) 118
    • - Address : (58324) 9 Jinheung-gil, Naju, Jeollanam-do, Republic Of Korea
  • ▶ Personal Information Dispute Mediation Committee (The Korea Internet and Security Agency)
    • - Affairs : Personal information dispute mediation application, collective dispute mediation (civil settlement)
    • - Homepage : www.kopico.go.kr
    • - Tel : 1833-6972
    • - Address : (03171) 209 Sejong Daero Road, Jongno-gu, Government Seoul Office 4F Personal Information Dispute Mediation Committee
  • ▶ Supreme Prosecutors' Office Cyber Crime Investigation Department : 1301 (www.spo.go.kr, cid@spo.go.kr)
  • ▶ Cyber Terror Response Center of National Police Agency : 182 (cyberbureau.police.go.kr)
In addition, a person who is infringed the rights or interests due to administrative disposition or omission by the head of public institution for the request of owner of information on personal information correction, deletion or suspension, etc, can request the administrative appeals as provided by the Administrative Appeals Act
Refer to the telephone number of the Central Administrative Appeals Commission(www.simpan.go.kr)
The Article 12 (Matters on the Installation and Operation of Automatic Collection Device of Personal Information and Rejection thereof)

Global Partnership can use cookie which stores users information and detect them at any time (COOKIE, automatic collection device of personal information such as internet access information file, etc). A cookie, as a small amount of information that a server to be used to run an institution's website sends to a user's browser, is also stored on the user's computer's hard disk. When a user accesses a website, the institution’s computer can read the contents of the cookie on the user's browser and detect user’s additional information in your computer, and can provide the service without further input such as the name of the contact, and others. Cookies identify your computer but do not personally identify yourself. In addition, the user has the option of installing cookies. As a result, by that the user can install the options in the web browser, the user accept all cookies, or check each time when a cookie is saved, or refuse to save all cookies. However, when you refuse to install cookies, you might turn to be uncomfortable with using the web and to have difficulty in using some services that require login.

(Example of how to install)

  1. Internet Explorer : Tools menu at the top of web browser → Internet options → Personal information → Cookie blocking level installation
  2. Chrome : Installation menu on the right side of Web browser → Advanced installation display at the bottom of the screen → Contents installing button of personal information → Cookie blocking level installation

The Article 13 Modification of Personal Information Management Policy
  1. This policy shall enter into force on March 2, 2021.
  2. The previous document could be found below
    • - Privacy policy, June 20, 2019 ~ March 1, 2021