* About the Author 

& Illustrator

- A woman who loves call-center work and insurance services!

- A woman who finds the most fun in call-center work and insurance services!

- A woman who wants to make a better world with call-center work and insurance services!

- A woman who desires to conquer the world with call-center work and insurance services!

[Career]

- Call-center agent, Previous Contract Management Team, Direct Channel, D Company(Current)

- Supervised call-center script at Kangwon Land/High1 Resort, Korea 

- Call-center agent, specializing in financial services(in-out bound, previous contract management) of credit card, banking, insurance industries.

- Participated in DIGITAL BOOK FAIR KOREA 2015

* About the Book

consists of nine parts covering almost everything about call-center services. In the first part, the author explains how she, an ordinary agent like others, could achieve goals faster than anyone else. Then the book kindly recommends the most important tips one must know about customer satisfaction services, 6-month intensive training plans, how to deal with unsatisfied customers. It also covers basic information about the different types of insurances. Especially 'Ch.4: 6-Months Intensive Training' provides good advice that would be of help to current call-center agents.   

explains how to become interested in customer service work and find passion in detail. With the book, many readers will be able to create their own systematic self-learning plans and strategies to achieve higher wage.

 Author Songmi Lee says "Call-center agents deliver their hot passion through cold lines. With publication of this book, I wanted to share my knowledge with other agents so that we can all work in the field longer." emphasizing the importance of staying happy at work.  

[ Company Introduction ]

Song mi Lee is the founder of Insu Tech Start-up 800 Meter Co. Ltd. and has been dissolving the experience gained through 10 years of insurance company as a company philosophy. We are aware of customer discomfort experiences and needs of the financial industry and are making services based on this. Established with an expert group of eight hundred meters it specializes in the sale and maintenance of non-facing channel-based financial products. The problem awareness of eight hundred meters is gradually gaining favor in the market. Kyobo Life sponsored the Hackerton Grand Prize at the Hundred Thousand Meters, which belongs to the Pin Tech Lab in Seoul, has attracted 100 million won from the Small Business Promotion Corporation to develop the prototype